FAQs

Payment and Returns

What payment methods do you accept?

We currently accept all major debit and credit cards, including Visa, Mastercard, and American Express. Payments are securely processed through our trusted payment provider.

Can I cancel or change an order after it's been placed?

As we aim to process orders quickly, cancellations or changes are only possible within 1 hour of purchase. Please contact our support team immediately with your order details.

What is your return policy?

If you're not satisfied with a product, we offer a 14-day return window from the date of delivery. Items must be unused and in original packaging. To initiate a return, please reach out to our customer service team with your order number.

Other Resources

Do you offer product manuals, guides, or usage tips?

Yes! Many of our products come with downloadable manuals or usage tips. Look out for links on the product pages, or contact us if you need specific guidance..

Where can I learn more about your brands and values?

You can visit our About Us page to discover our mission, values, and what sets TopShelf Brands apart. We’re committed to quality, trust, and long-term partnerships.

Do you have a newsletter or email list?

Absolutely. Sign up for our exclusive email list to get early access to new arrivals, inventory updates, and special wholesale promotions.